Complaint PolicyAt West Auckland Acupuncture

 

we want all clients to have a great experience. If you have a concern, we encourage you to share it with us so we can improve our services.

 

How to Make a Complaint:

•In Person: Speak with your practitioner during your visit.

•By Phone: Call us at 021833298.

•By Email: Send a message to wenwen_guang@hotmail.com.

 

What Happens Next?

•We will acknowledge your complaint within 5 business days.

•We will review and respond within 5 business days.

•If needed, we will keep you updated on the process.

 

Possible Solutions:

•Explanation or clarification.

•Service improvement.

•Refund or other resolution if appropriate.

 

Confidentiality & Further Steps:

All complaints are kept confidential. If you're not satisfied with the response, you may request a review or reach out to a professional acupuncture association.We appreciate your feedback and strive to provide the best care possible!